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SHIPPING&DELIEVERY

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Shipping Method

Normally,We offer three options for shipping: DHL,UPS or Line Logistics. 
Which one to choose will depend on your order status.  
We do hope to provide you the fast and affordable logistic service,but due to the mail ban, sometimes your order has to ship by Line Logistics.

 

Delivery Time
DHL and UPS can delivery to you within a week.  
Since Line Logistics is including custom clearance, it may take about 10 - 20 days to arrive.The estimated delivery time will depend on the custom clearance status. 
Please note that in normal conditions, the estimated delivery time can be that.But sometimes, since the heavy shipping volumes or peak season, the delivery time might take a bit longer.


Order Processing 
For in-stock items, generally, your order will be processed within 3 business days excluding the weekend and public holidays after your order has been placed.
For non-stock, pre-order or ODM/OEM products, Hatovape team will process your order once we have it in stock.You can consult with your sales representative to get the specific time.

 

Order Tracking
Once your order is shipped out, Hatovape team will update you a tracking number and the website to track. If not, please get in touch at anytime with us on live chat or email us to info@hatovape.com.

 

Delivery Charge
For DHL and UPS, we will only charge the shipping cost, excluding possible taxes or tariffs according to the weight of your order package.However, if the package is checked by your country’s Customs Office when it arrives in your country, customers are responsible for import duties, tariffs, and taxes. We are not responsible for products being confiscated by the Customs in your countries. All customers are responsible to check with your local Customs Office for any potential import taxes, duties, and tariffs.
But if you ship by Line Logistics,we will be responsible for any import duties, tariffs, and taxes.

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Shenzhen hato vape electronic company ltd.

1409A, Building No.1, Recreational and Sports Center, Bogang Avenue, Bogang Community, Shajing Street, Baoan District, Shenzhen Guangdong Province, China. 518000 

Shenzhen hato vape electronic company ltd.

sales@hatovape.com (wholesale)  
info@hatovape.com (After-sale service)  

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